for the purchase and use of the “AI Coaching Companion” (B2C)
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts regarding the use of the digital service “AI Coaching Companion” (hereinafter “Service” or “Companion”) entered into between
Markus Väth, 4 Oldenburger Str., 90425 Nuremberg
E-mail: office@markusvaeth.com
Phone: +49 (0) 176 2323 6087
VAT ID No.: DE244720177
(hereinafter referred to as the “Provider”) and you, as the customer (hereinafter referred to as the “User”), via the Provider’s website.
(2) This offer is intended exclusively for consumers as defined in § 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor to their self-employed professional activities.
(1) The subject matter of this Agreement is the provision of access to the “AI Coaching Companion,” a Software-as-a-Service (SaaS) application that offers AI-powered self-coaching based on the concept of “Radical Work.”
(2) The software allows users to enter problems in free text, provides automated clarification of the task through a dialog, and offers potential solutions and ideas. The service is generally available to the user 24 hours a day, 7 days a week (subject to necessary maintenance work).
(3) Important Disclaimer: The AI Coaching Companion is a digital tool for self-reflection and personal development. The service does not provide medical, psychotherapeutic, or healing treatment and is not a substitute for such treatment. In the event of serious personal crises, health issues, or mental health problems, you should consult a medical specialist or therapist.
(1) The description of the service on the website does not constitute a binding offer, but rather an invitation to place an order.
(2) The user selects the desired subscription plan (monthly or annual subscription) and enters the required contact and payment information via the payment service provider Stripe. By clicking the “Place Order” button (e.g., “Place Order”), the user submits a binding offer to enter into a subscription. The contract is concluded upon confirmation of the purchase and activation of access.
(3) The user expressly agrees that performance of the contract will begin before the expiration of the cancellation period. The user is aware that, by giving this consent, he or she will lose the right to cancel once performance begins.
(4) 14-Day Trial Period: The user is granted a 14-day free trial period at the start. The user incurs no charges during this period. The subscription automatically renews and becomes a paid subscription starting on the 15th day, unless the user cancels before the 14 days expire.
(1) The prices listed are final prices and include the statutory value-added tax.
(2) Payments are processed through the payment service provider Stripe (Stripe Payments Europe, Ltd., Ireland). Completion of the payment requires the user’s acceptance of Stripe’s Terms of Service.
(3) Depending on the model selected, payment is due as follows:
Annual Subscription: Pay in advance for the full one-year term after the 14-day trial period ends.
Monthly subscription: After the 14-day trial period ends, billed monthly in advance.
(1) Monthly Subscription: The monthly subscription is for an indefinite term and may be terminated by either party at any time, effective at the end of the current billing month.
(2) Annual Subscription: The annual subscription has a fixed term of 12 months beginning at the end of the trial period. Upon expiration of the initial term, it automatically renews for an indefinite period at the regular monthly or annual rate, unless canceled before the end of the initial term. After the initial term expires, the user may cancel the renewed subscription at any time with one month’s notice.
(3) Cancellation Procedure: You can easily cancel your subscription using the cancellation link provided in your customer account (Stripe Customer Portal) or by sending an email to office@markusvaeth.com.
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date the contract is concluded.
To exercise your right of withdrawal, you must provide us with:
Markus Väth, 4 Oldenburger Str., 90425 Nuremberg
E-mail: office@markusvaeth.com
notify us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample cancellation form for this purpose, although its use is not required.
To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.
Consequences of the Revocation
If you cancel this contract, we must refund all payments we have received from you without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless we haveexpressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
(If you wish to cancel the contract, please fillout thisform andreturn it.)
To:
Markus Väth, 4 Oldenburger Str., 90425 Nuremberg
E-mail: office@markusvaeth.com
I/we () hereby cancel the contract I/we () entered into for the provision of the following service ():
Ordered on ()/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for written notices):
Date:
(*) Delete as appropriate.
(1) For the duration of the subscription, the user is granted a simple, non-transferable, and non-sublicensable right to use the AI Coaching Companion for personal use.
(2) The user is required to keep his or her login information confidential and to protect it from access by third parties.
(3) Users are prohibited from misusing the service, decompiling the source code, or using automated systems (bots, scrapers) on the platform.
(1) The Provider will make every effort to ensure that the Service is available with as few interruptions as possible. However, 100 percent availability cannot be guaranteed for technical reasons. Maintenance work, security updates, or outages by third-party providers (e.g., hosting platforms) may result in temporary disruptions.
(2) The provider has unlimited liability for willful misconduct and gross negligence, as well as for damages resulting from injury to life, body, or health.
(3) The Provider shall be liable for slight negligence only in the event of a breach of a material contractual obligation (cardinal obligation). In such a case, liability is limited to the foreseeable, typically occurring damages.
Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR). Detailed information on this can be found in our separate Privacy Policy.
(1) The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
(2) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
(3) Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
We use the AI Coaching Companion to provide our digital coaching services. When you use this service, the chat content, free-form text, and interaction data you enter are processed.
Purpose of processing: To provide an interactive, AI-powered self-coaching service; to clarify individual goals; to provide memory-based method prompts (Memory function); and to ensure technical functionality.
Legal basis: The processing is carried out pursuant to Article 6(1)(b) of the GDPR for the purpose of fulfilling the user agreement concluded with you.
No AI Model Training: We expressly state that your personal input, chat histories, and profile data will never be used to train external or public language models (LLMs). Your data is used exclusively for your personal use.
The technical infrastructure and the isolated container environment for the AI Coaching Companion are provided through the specialized coaching platform CoachBot.ai (Operator: CoachBot AI GmbH, Mühlenstr. 8a, 14167 Berlin).
Location of Processing & Security: Data processing takes place on servers located within the European Union and complies with the provisions of the GDPR as well as the requirements of the EU AI Act.
Data Processing: We have entered into a Data Processing Agreement (DPA) with the service provider in accordance with Article 28 of the GDPR. This agreement ensures that the service provider processes your personal data strictly in accordance with our instructions, confidentially, and in compliance with the highest security standards.
We use the payment service provider Stripe to process subscriptions and payments for the AI Coaching Companion:
Stripe Payments Europe, Limited
1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland
Data Transmitted: As part of the ordering process, your payment information (e.g., name, email address, credit card information, billing address, transaction ID) is transmitted directly to Stripe. The entry and processing of payment information take place exclusively through Stripe’s encrypted systems. We do not store any complete credit card information ourselves.
Purpose & Legal Basis: The data is disclosed solely for the purpose of processing payments and fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
Data Transfers to Third Countries: Stripe may also process data in the United States. To safeguard data transfers to third countries, Stripe uses the European Commission’s Standard Contractual Clauses as well as certifications under the Data Privacy Framework (DPF).
Additional Information: For details on Stripe’s privacy practices, please see Stripe’s Privacy Policy at: https://stripe.com/de/privacy.
Your chat data and personal coaching history (Memory) will remain stored for the duration of your active subscription to ensure you receive ongoing support.
You have the right to request the deletion of your data at any time. Upon termination of your subscription or upon your request for deletion, your personal chat histories and usage profiles will be deleted immediately, provided that no legal retention requirements (e.g., tax regulations regarding invoice data) prevent this.
